Last updated: October 10, 2026
Al Irfan CNC makes every product to order at our own workshop in Pakistan. This policy explains when you can return an item, how to request a refund or replacement, and how long it takes.
Damaged, defective or wrong items
- If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery.
- Send your order number and clear photos of the item and packaging by WhatsApp or email (details below).
- Once we confirm the issue, we will send a free replacement or give you a full refund, whichever you prefer.
- We cover the cost of returning a damaged, defective or wrong item. Please do not send the item back until we confirm the return arrangements.
Cancellations and change of mind
- You can cancel an order for a full refund before production starts. Contact us as soon as possible after placing your order.
- Because each piece is cut and finished specifically for your order, we cannot accept returns for change of mind once production has started or the item has been delivered, unless the item is damaged, defective or not as described.
Condition of returned items
Items returned for an approved reason should be unused and, where possible, in their original packaging.
Refunds
- Approved refunds are processed within 7 working days.
- Prepaid orders are refunded to the original payment method. Cash-on-delivery orders are refunded by bank transfer to an account you provide.
- There are no restocking fees.
Contact us
Al Irfan CNC
Gali Zakir Muhammad Hussain Wali, Jhang 35200, Punjab, Pakistan
Phone / WhatsApp: +92 306 4337357
Email: alirfancncdesigner@gmail.com